The Web 2.0 era hAs brought consumers and organizations closer. Consumers are active in community forums, blogs or other information-sharing platforms to discuss their tAstes and preferences. Closer relationships with their customers hAs helped organizations understand buyer’s behavior and devise new products fAster. Growing Internet penetration ensures that organizations who share, collaborate and reach out to their customers have a competitive edge. Managing documents effectively is important for businesses to increAse the transaction cycle....The Web 2.0 era has brought consumers and organizations closer. Consumers are active in community forums, blogs or other information-sharing platforms to discuss their tastes and preferences. Closer relationships with their customers has helped organizations understand buyer’s behavior and devise new products faster. Growing Internet penetration ensures that organizations who share, collaborate and reach out to their customers have a competitive edge. Managing documents effectively is important for businesses to increase the transaction cycle.